A full-service engagement for a management consultancy: a new public website that finally matched the firm's calibre, and — in the same contract — a complete office network refresh. Two disciplines, one invoice, one person accountable for both.
Nieman-Vonteray is a 26-year-old management consultancy that sells clarity — and had outgrown both of its faces. The public website was a template older than some of its associates: no practice pages, no way to brief the firm without a phone call, and a "client login" that led nowhere. Meanwhile the office network behind the polished boardroom was held together with unlabeled patch cables, an end-of-life firewall, and a UPS that held four minutes instead of thirty.
The managing partner put it plainly: "We advise on infrastructure risk and our own office is the case study in what not to do." They wanted one engagement to fix both — and one person to carry the can for both.
The new site is quiet on purpose — a serif-led, brass-accented design that reads like the firm's written work rather than shouting over it. Six practice pages, sector pages, partner bios and an insights section, hand-built and fast. The pointless client-login button became a real engagement funnel: a first-conversation request that lands directly with a partner.
Before touching a cable, I ran a three-day structured audit and logged every finding in a tracker the client partner could read — severity, location, status, cost. Fourteen findings, two critical: a perimeter firewall out of vendor support, and UPS batteries that would not have carried the file server through a brownout. Both were hardware buys, approved within the week.
Six weeks from brief to cutover. The weekend switchover finished ahead of schedule — firewall, UPS and VLANs all live by Saturday evening — and Monday morning opened with zero support tickets. The new site launched the same week, and the first engagement enquiry through it came from exactly the kind of client the firm had been trying to reach. The consultancy now advises on infrastructure risk from an office whose infrastructure they no longer worry about.
"We sell infrastructure risk advice. Now when we make that pitch, our own office backs it up."
Most vendors do one or the other. Full service means one plan, one cutover, one person to call.
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